Return Policy

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity).

professional activity).

 

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reasons.

revoke.

 

The withdrawal period is 14 days from the day,

* on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, provided that you have ordered one or more goods within the framework of a single order and these are or were delivered uniformly;

* on which you or a third party named by you, who is not the carrier, have taken possession of the last goods

have or has;

is the carrier, have taken possession of the last goods, provided that you have ordered one or more goods

within the framework of a single order and these are delivered uniformly or have been delivered

have been delivered;

To exercise your right of withdrawal, you must inform us of your decision

to withdraw from this contract; this can be done by e-mail: support@thelancasterlabel.com. You can use the attached sample withdrawal form for this purpose, but it is not

mandatory

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

exercise of the right of withdrawal before the expiry of the withdrawal period; send.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you,

including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us)

that you have chosen a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day

on which we received the notification of your withdrawal.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

fees will be charged.

We may refuse repayment until we have received the goods back

or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 2-week period

send them back. You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this

loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion and reasons for withdrawal

The right of withdrawal does not apply to contracts

* for the delivery of goods that are not prefabricated and for

the manufacture of which an individual selection or determination by the

consumer is decisive or which are clearly tailored to the personal

needs of the consumer

* for the delivery of goods that can spoil quickly or whose

for the delivery of alcoholic beverages, the price of which is agreed in the contract

contract and which can be delivered at the earliest 30 days after conclusion of the contract

and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

* for the delivery of newspapers, periodicals or magazines, with the

exception of subscriptions.

The right of withdrawal expires prematurely in contracts

* for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

if their seal has been removed after delivery;

* for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;

nature;

* for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

after delivery.

Example of a withdrawal form

In any case, please contact us at the following e-mail address before purchasing the goods.
Back to us: support@thelancasterlabel.com
The return address stated on our parcels is not our return address.

You will receive our return address on request by e-mail.
If you wish to withdraw from the contract, please fill out this form and send it to us by e-mail.
send to.

I/we (*) hereby revoke the contract concluded by me/us (*) for the
purchase of the following goods (*)/provision of the following service (*)
_____________________________________________________________
_____________________________________________________________
Ordered on (*) ____________ / received on (*) ____________________
______________________________________________
Name of consumer(s)
______________________________________________
Address of consumer(s) 
______________________________________________
Signature of consumer(s) (only for paper communication)
_________________________
Date
(*) Delete as appropriate.